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Terms & Conditions That Work for You

When you open an account with martel4d, you're agreeing to a straightforward set of rules that protect both you and the platform.

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martel4d Terms & Conditions That Work for You
QUESTIONS ABOUT TERMS

How to Reach Us on Policy Matters

Our support team is here to explain any part of the Terms & Conditions and help resolve disputes quickly.

Live Chat Available 24/7 in the account menu. Ask about account rules, payment holds, withdrawal verification or any terms you need explained right away.
Email Support Send policy questions to [email protected]. We aim to reply within 12 hours on business days with detailed answers about your rights and obligations.
Account Settings Review your active Terms & Conditions acceptance, payment method on file, and account status in Settings > Account & Security, updated in real time.
HOW WE PROTECT YOU

Data, Security & Your Account Rights

martel4d handles your account information under strict data-protection principles. We encrypt all deposits and withdrawals routed through DANA, OVO, GoPay and QRIS using industry-standard SSL protocols.

Data Encryption

All account data and payment transactions are encrypted end-to-end. Your DANA, OVO, GoPay and QRIS details are tokenised so the platform never stores raw card or bank numbers.

Account Security

Enable two-factor authentication in Settings to add a second verification step at login. Your password is hashed server-side and never transmitted in plain text.

Fraud Prevention

We monitor withdrawals for unusual patterns and may pause a transaction to verify your identity. This protects your account from unauthorised access.

Data Retention

We keep your account records for up to three years after closure to satisfy audit and dispute-resolution requirements where local law permits.

Payment Verification

Withdrawals are verified through the same payment method you deposited with. This prevents fraud and ensures funds reach the correct account holder.

Update Your Info

Request a data export, change your registered email or payment method, or delete non-essential details via Account & Security > Data Management.

Frequently Asked Policy Questions

We've collected the questions Indonesia players ask most often about our Terms & Conditions. These answers cover account eligibility, payment rules, withdrawal holds, account closure and your rights if a dispute arises.

Duplicate accounts are a breach of our Terms & Conditions and will result in immediate suspension of both accounts. We use device fingerprinting and email checks to detect duplicates. If you accidentally created a second account, contact support immediately to request removal before funds are placed at risk.

Withdrawals may be held temporarily during our verification process to confirm your identity and detect fraud. This typically takes 2–4 hours during business days. We email you at each step. If a hold lasts longer than 24 hours, reach out to live chat with your transaction ID and we'll investigate.

Once a deposit via DANA, OVO, GoPay or QRIS clears to your martel4d wallet, it cannot be cancelled or refunded as a deposit. However, if the transaction failed or was charged twice due to a platform error, contact support with your receipt and transaction ID within 7 days for a reversal review.

We accept DANA, OVO, GoPay and QRIS. Most deposits clear within 60 seconds of confirmation. If your deposit doesn't arrive after 10 minutes, check your payment app for a pending transaction, then contact support with your reference number. We'll investigate and credit your account if the payment was lost in transit.

Yes. Open Account & Security > Account Closure and select 'Permanently Close This Account'. Your balance will be withdrawn to your registered payment method within one business day. We retain your account record for three years to comply with local law, but you cannot reopen the same account once closed.

We store your registered name, email, phone number, payment method details (tokenised), account activity logs, and IP address history. This information is kept for up to three years after account closure for tax, fraud-prevention and dispute-resolution purposes where local law permits. You can request a data export anytime via Account Settings.

Change your password immediately via the login page. Then contact live chat or email [email protected] with details of the suspicious activity. We will freeze your account temporarily, review transaction logs for fraud, and reverse any unauthorised withdrawals where possible. Enable two-factor authentication once your account is secure.

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